Unbureaucratic, friendly and always available for you:
Your Support team.

For you in service!

The members of our supportteam have a mission statement which can be rarely found. You as customer are seen as our employer and we as support team are ready to find an answer to whatever concern.

Your concerns are not annoying but everytime welcomed!

24 hour service – every day

The time is over when you have to be checking the time in case of needing help.
Our supportteam operates day and night and it is everytime available for you by telephone or by email.

Normally you get a response within a few minutes.

Proactive communication

Our supportteam is not only a responsive part of the company.
Surveys regarding customer satisfaction are part of our communication policy.
Furthermore it is self-evident for us to give you detailed information about upcoming maintenance jobs as soon as possible.

The core of the company

Highly qualified employees really knowing their business are part of your supportteam.

The staff members handling your support inquiries are the same employees who assure the trouble-free network operation. They are also responsible for all questions of detail concerning server configurations.

An active monitoring system sends detailed information every minute from the data processing center to the support team so that they are always well informed about the current status of the system. In this way they are always well prepared to take action if there is any problem.